Money and Computing

When travel plans go awry, airline passengers may take out their frustrations on customer service agents. We surveyed 104 customer service agents. About half said passengers had verbally threatened them and 10% said passengers had physically assaulted them in the past year. One prosecutor told GAO the transitory nature of airports makes it difficult to get witnesses to testify at trial; when prosecuted, passengers generally face misdemeanor charges. While stakeholders GAO interviewed generally did not identify gaps in resources, some said incidents could be further mitigated if, for example, airports made law enforcement’s presence more visible or airlines provided conflict de-escalation training to customer service agents. more »

The authors analyzed data from the Los Angeles County Health Survey with a focus on two specific health behaviors — eating at fast-food restaurants more than once a week and eating five or more servings of fruit and vegetables daily. For the purposes of the survey, an apple is used as a reference point for a serving of fruit, and a handful of broccoli or a cup of cut carrots are used as references for a serving of vegetables. The researchers analyzed 4,244 responses from both immigrants and native-born Americans regarding fast-food consumption. They analyzed 9,166 responses to the fruit-and-vegetable-intake question.   more »

Fed Governor Michelle W. Bowman asks: "For many years, inflation has run modestly below our 2 percent objective. Given that, it would be helpful to hear from you whether you think the Federal Open Market Committee should consider strategies that aim to have inflation exceed our target for a time, to make up for the earlier period of time when it fell short. Or would that threaten the decades of success the Fed has had keeping the public's expectations for inflation low and stable?" ... more »

The US Department of Health and Human Services Office of Inspector General is alerting the public about a fraud scheme involving genetic testing. Genetic testing fraud occurs when Medicare is billed for a test or screening that was not medically necessary and/or was not ordered by a Medicare beneficiary's treating physician. Scammers are offering Medicare beneficiaries "free" screenings or cheek swabs for genetic testing to obtain their Medicare information for identity theft or fraudulent billing purposes. Fraudsters are targeting beneficiaries through telemarketing calls, booths at public events, health fairs, and door-to-door visits.  more »